Terms and Conditions

Terms and Conditions for Rosemere London 

Effective Date: 01-05-2025

Article 1 – Definitions In these terms and conditions, the following definitions apply:

  • Cooling-off Period: The period within which the consumer may withdraw from the contract without giving any reason.

  • Consumer: A natural person who is not acting for purposes relating to their trade, business, craft, or profession.

  • Day: Calendar day. Durable Medium: Any tool that enables the consumer or trader to store information in a way that is accessible for future reference.

  • Trader: Rosemere London or any legal entity offering goods or services via distance selling.

  • Distance Contract: A contract concluded between the trader and a consumer within a system of distance selling or service provision.

  • Technical Communication Means: A method that allows communication without the consumer and trader being physically present in the same location.

  • General Terms and Conditions: These present terms and conditions.

Article 2 – Identity of the Trader Business Name: Rosemere London Email Address: info@rosemere-london.com Telephone Number: +31 6 45 35 87 57

Article 3 – Applicability These terms and conditions apply to all transactions carried out through www.rosemere-london.com. By using our website or placing an order, the consumer agrees to be bound by these terms.

Article 4 – The Offer Offers on the website are non-binding and subject to availability. All offers are clearly described, including price, payment options, delivery method, and consumer rights. Any discrepancies in product descriptions or pricing due to technical or typographical errors are not binding.

Article 5 – The Contract A contract is concluded once an order is placed and a confirmation is received. The trader reserves the right to decline an order. If accepted, the consumer will receive a confirmation email. If payment is made and no confirmation is received, the consumer must contact us.

Article 6 – Right of Withdrawal Consumers have 14 days to withdraw from a purchase without giving any reason. This period begins the day after the consumer receives the product. Notification must be in writing via email. Returned products must be unused and in original condition. The consumer bears return shipping costs unless otherwise agreed.

Article 7 – Effects and Costs of Withdrawal Upon exercising the right of withdrawal, Rosemere London will refund payments within 14 days of receiving the returned product or proof of return. Refunds include original shipping charges but exclude return costs.

Article 8 – Exclusions from Withdrawal The right of withdrawal does not apply to:

  • Customised or personalised goods.

  • Perishable goods.

  • Hygiene products with broken seals.

  • Goods that are inseparable from other items post-delivery.

Article 9 – Prices and Payment All prices include VAT and are listed in GBP. Additional charges like customs duties or import VAT (for deliveries outside the UK) are the consumer's responsibility. Payment methods accepted are listed on the website.

Article 10 – Conformity and Warranty Goods supplied will match descriptions and be of satisfactory quality and fitness for purpose. The consumer has statutory rights and warranties under the Consumer Rights Act 2015. Products with defects must be reported within 30 days of receipt.

Article 11 – Delivery Rosemere London ensures prompt delivery, typically within 14 days. Delays will be communicated, and consumers have the right to cancel the order. Products are shipped at the trader’s risk until delivery is confirmed.

Article 12 – Subscription Contracts Contracts of indefinite duration can be cancelled at any time with a 1-month notice. Contracts with fixed terms must outline renewal and cancellation terms clearly. Trial or introductory offers end automatically unless explicitly extended.

Article 13 – Payment Terms Payments must be made within 7 business days post-order. Late payments may incur interest and administrative fees. The consumer must ensure payment details are accurate.

Article 14 – Complaints Complaints should be submitted within 30 days of delivery. Rosemere London aims to resolve complaints within 14 days. If unresolved, disputes may be brought before relevant authorities or mediation services.

Article 15 – Governing Law All contracts are governed by the laws of England and Wales. Any disputes will fall under the jurisdiction of English courts.

For questions or more information, please contact: info@rosemere-london.com

QUICK LINKS

Contact

Customer service: Monday - Friday: 09:00 to 17:00

You can contact us by email at: info@rosemere-london.com or visit our  contact page

And by telephone on: +31 6 45 35 87 57

Shop name: Rosemere London

Registered company name: 78168996

Address: Langerakbaan 183, 3544 PE Utrecht, Netherlands

(Please note: This is not a shipping address)

CONTACT

We strive for optimal customer satisfaction. Please do not hesitate to contact our dedicated customer service team using the contact details above or by filling out the contact form on our contact page. Your feedback is very valuable to us. We aim to respond within 48 hours.