Shipping Policy

Shipping Policy – Rosemere London
Last updated: 1 May 2025

This shipping policy outlines the terms and procedures applicable to deliveries made within the United Kingdom. By placing an order with www.rosemere-london.com, you agree to the terms stated below. This policy is compliant with UK consumer protection laws, including the Consumer Contracts Regulations and the Consumer Rights Act 2015.

1. Order Processing and Dispatch Times

  • Order cut-off time: 5:00 PM GMT (Monday to Friday)

  • Processing time: 1 to 3 working days (excluding weekends and UK public holidays)

  • Estimated delivery time: 4 to 8 working days after dispatch

Orders are processed during standard business hours. In the event of high demand, processing times may be extended, and customers will be notified accordingly.

2. Delivery Terms

All orders are delivered using reliable UK courier services with tracking. We ensure that all parcels are securely packaged. Delivery is considered fulfilled once the goods have been handed to the address provided at checkout.

3. Shipping Costs

  • Standard delivery within the United Kingdom is free of charge.

  • There is no minimum order value for free delivery.

4. Change of Address

Once your order has been shipped, we are unable to amend the delivery address. If you need to change your delivery address, please contact us within 24 hours of placing the order via info@rosemere-london.com. Changes after dispatch are not guaranteed and may result in delays.

5. Order Tracking

A tracking number will be provided via email once your order has been dispatched. You may use this number to monitor your parcel via the courier’s official website.

6. Incorrect or Incomplete Address

If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, the parcel will be returned to us. The customer will be responsible for any additional shipping costs incurred for re-dispatch.

7. Cancellations

Orders may be cancelled prior to dispatch. If the order has already been dispatched, customers must follow the return procedure as outlined in our Return Policy. Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving the goods.

8. Damaged Packages in Transit

If your parcel is visibly damaged upon delivery, you are advised to refuse the delivery and notify us immediately. If the parcel has been delivered in your absence and damage is discovered later, please contact customer service at info@rosemere-london.com with photographic evidence. We will arrange a replacement or refund in accordance with UK consumer law.

9. Tax and Duties

For all orders delivered within the United Kingdom:

  • All prices include applicable UK VAT.

  • No additional customs duties or taxes will be charged upon delivery.

Contact Information

For questions about this policy or your shipment, please contact our customer support:
 Email: info@rosemere-london.com
 Phone: +31 6 45 35 87 57
 Our support team aims to respond to all inquiries within 24–48 working hours.

QUICK LINKS

Contact

Customer service: Monday - Friday: 09:00 to 17:00

You can contact us by email at: info@rosemere-london.com or visit our contact page

And by telephone on: +31 6 45 35 87 57

Shop name: Rosemere London

Registered company name: 78168996

Address: Langerakbaan 183, 3544 PE Utrecht, Netherlands

(Please note: This is not a shipping address)

CONTACT

We strive for optimal customer satisfaction. Please do not hesitate to contact our dedicated customer service team using the contact details above or by filling out the contact form on our contact page. Your feedback is very valuable to us. We aim to respond within 48 hours.