Privacy Policy

Last updated: 01-05-2025

This Privacy Policy outlines how rosemere-london.com (hereinafter referred to as "we", "us", or "our") collects, uses, and protects your personal data when you access our website or make a purchase. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Contact Information

If you have any questions regarding this Privacy Policy or would like to make a complaint, please contact us at:
 Email: info@rosemere-london.com

2. Personal Data We Collect

When you visit our website, we may collect the following categories of personal data:

Device Information

  • Purpose: To display the website properly and perform analytics to improve performance.

  • Collected through: Cookies, log files, web beacons, tags, or pixels.

  • Data collected: IP address, browser type, time zone, cookie data, pages visited, referring URLs, and interaction with our website.

  • Shared with: Our service provider Shopify.

Order Information

  • Purpose: To fulfil your purchase, process payments, deliver orders, provide invoices, manage communications, and screen for fraud.

  • Data collected: Full name, billing/shipping address, phone number, email address, payment information (including card details).

  • Collected from: You directly at checkout.

  • Shared with: Shopify and other relevant service providers.

3. Lawful Basis for Processing

Under the UK GDPR, we process your personal data based on the following legal grounds:

  • Consent – When you give us permission (e.g., to receive newsletters).

  • Contractual necessity – To fulfil our contract with you (e.g., completing a purchase).

  • Legal obligation – To comply with UK laws and regulations.

  • Legitimate interest – For business operations that do not override your privacy rights (e.g., fraud prevention, site analytics).

4. Sharing Your Personal Data

We share personal data only where necessary to provide our services or when legally required. For example:

5. Your Rights (UK Residents)

Under the UK GDPR, you have the following rights:

  • Access – Request a copy of the personal data we hold.

  • Correction – Request correction of inaccurate or incomplete data.

  • Erasure – Request deletion of your data under certain conditions.

  • Objection – Object to data processing where we rely on legitimate interest.

  • Data portability – Request transfer of your data to another service provider.

  • Withdraw consent – At any time where consent is the legal basis.

To exercise your rights, contact us at info@rosemere-london.com.

6. Retention of Data

We retain your personal data only as long as necessary to fulfil the purposes described in this policy unless a longer retention period is required by law.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

QUICK LINKS

Contact

Customer service: Monday - Friday: 09:00 to 17:00

You can contact us by email at: info@rosemere-london.com or visit our contact page

And by telephone on: +31 6 45 35 87 57

Shop name: Rosemere London

Registered company name: 78168996

Address: Langerakbaan 183, 3544 PE Utrecht, Netherlands

(Please note: This is not a shipping address)

CONTACT

We strive for optimal customer satisfaction. Please do not hesitate to contact our dedicated customer service team using the contact details above or by filling out the contact form on our contact page. Your feedback is very valuable to us. We aim to respond within 48 hours.