Frequently asked questions (FAQ)
Do you have questions about your delivery?
Please read our FAQ first. You will probably find the answer to your question here, so you don't have to send an email.
When can I expect my order?
Latest order time: 18:00 (GMT+01:00) Central European Standard Time (London)
We have a processing time of 1-3 business days and a delivery time of 4-8 business days.
The expected delivery time has been exceeded, where is my order?
In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, sometimes an order may be delayed in the delivery process. You can check the status of your order via the following link:
Have you not received your order 7 days after the expected delivery time? Please contact us via our contact form.
What are the shipping costs?
We offer free shipping within the United Kingdom.
I am not satisfied with my order, can I return it?
If you are not satisfied with the items you have ordered, you can return them within 30 days of receipt.
I want to return an item, what should I do?
For detailed return instructions, please see our Return Policy.
Where can I find my Track & Trace code?
In the confirmation email for your order, you will find a number with # in front of it. This is your personal order number, which you can use to track your order on this page.
The Track & Trace code does not provide any information, why is that?
Please make sure that you enter your order number correctly, e.g. ‘#7489’.
The Track & Trace information will be available from the moment your parcel arrives at the mail order company. Please note that there may be a delay between receiving the Track & Trace code and the moment when the parcel can be tracked.
QUICK LINKS
Contact
Customer service: Monday - Friday: 09:00 to 17:00
You can contact us by email at: info@rosemere-london.com or visit our contact page
And by telephone on: +31 6 45 35 87 57
Shop name: Rosemere London
Registered company name: 78168996
Address: Langerakbaan 183, 3544 PE Utrecht, Netherlands
(Please note: This is not a shipping address)
CONTACT
We strive for optimal customer satisfaction. Please do not hesitate to contact our dedicated customer service team using the contact details above or by filling out the contact form on our contact page. Your feedback is very valuable to us. We aim to respond within 48 hours.